Frequently Asked Questions
1. What are the prerequisites for linking your Tata Neu HDFC Bank RuPay Credit Card on UPI Payment app?
The Card PIN should be setup before linking the Card on any UPI apps. Call on 1860 266 0333 for PIN setup
2. Will I have to set UPI Pin or I can authenticate Credit Card transactions using Card pin?
You will have to setup UPI Pin to authenticate this transaction.
3. Can I change my UPI Pin?
Yes, you can change your UPI pin of your respective RuPay Credit Card account
4. How can I make payment to a retail offline merchant using Tata Neu HDFC Bank RuPay Credit Card on UPI?
Once you have added your Tata Neu HDFC Bank RuPay Credit Card to the UPI app, open UPI app on your mobile, click on ‘Scan’. QR scanner will open on UPI app, scan the QR, enter the amount, select HDFC Bank RuPay credit card from the drop-down menu, confirm the payment by entering UPI Pin. Payment confirmation will be displayed, once the payment is done.
5. How can I make payment to an e-commerce merchant using Tata Neu HDFC Bank RuPay Credit Card on UPI?
Payment can be made for e-commerce merchant either through an Intent request or collect request from the merchant. Select UPI app as payment mode at merchant website /app, login into UPI app, select HDFC Bank Credit Card from the drop-down menu, confirm the payment using UPI Pin. Payment confirmation will be displayed, once the payment is done, you will be routed back to the merchant page.
6. What if I change my mobile number, how can I link my HDFC Bank RuPay Credit Card on UPI app?
If you have changed your mobile number, kindly update the same for your HDFC Bank RuPay Credit Card as well. Once updated, kindly re-register the credit card on UPI app.
7. Can I make payment to any person or other Credit Card using my Tata Neu HDFC Bank RuPay Credit Card on UPI?
No, only payment to merchant (P2M) will be allowed from the linked Credit Card.
8. Can I link my Visa/Mastercard/Diners Credit Card on UPI?
Currently, only RuPay Credit Card can be linked on UPI.
9. What are the number of transactions allowed from linked Credit Card on UPI?
There is no limit for the number of transactions carried out from linked Credit Card on UPI.
10. What are the restricted merchant categories on which customer won’t be able to make payment using HDFC Bank RuPay Credit Card on UPI?
Categories – P2P, P2PM, digital account opening, lending platform, cash withdrawal at merchant, cash withdrawal at ATM, ERUPI, IPO, Foreign Inward Remittances, Mutual Funds and any other categories as restricted by HDFC Bank from time to time.
11. Is there any limit on the amount of transaction that can be carried out from linked Credit card on UPI?
Amount limit per card per day can be upto UPI limit (i.e, 1 lakh per day and 2 lakh for some special MCC codes i.e 5960, 6300 & 6529 (Excludes the restricted categories merchant in previous Question), however, it will be subject to the available credit limit on your credit card.
To note - Amount limit per day per card is Rs.5,000 for first 24 hrs of linking the card in UPI app.
12. Will I be charged for linking or carrying out any transaction from linked Credit Card on UPI?
Customers will not be charged for linking or carrying out any transaction from the linked Credit Card on UPI.
13. Can I make my linked Credit Card as default account to receive funds?
Funds cannot be received on linked credit card on UPI.
14. Do I need to enable card controls on Tata Neu HDFC Bank RuPay Credit Card to use for online or contactless transactions?
Yes, Customer needs to enable HDFC Bank credit card controls (Ecommerce, contactless etc) separately to use Credit card for regular purchases
15. If my Tata Neu HDFC Bank RuPay Credit Card is renewed, do I need to link it again in UPI?
Yes, if your HDFC Bank RuPay Credit card is renewed/replaced, customer needs to re-register in UPI with updated Credit card details
16. Where can i see my Tata Neu HDFC Bank RuPay Credit Card transactions happened through UPI platform?
HDFC Bank Credit card transactions through UPI platform can be viewed in Tata Neu HDFC Bank RuPay Credit Card statements every month
17. Will I earn any reward points for UPI spends using HDFC Bank RuPay Credit Card?
Yes, UPI spends using Credit Card will earn reward points (Excluding categories as per Credit Card product features/Terms & Conditions).
1.5% NeuCoins back capped to Rs 500 per month on Infinity RuPay variant
1% NeuCoins back capped to Rs 500 per month on Plus RuPay variant
Where 1NeuCoin = 1₹ redeemable on Tata Neu & Tata Partner apps/ stores
1. What are the prerequisites for linking your Tata Neu HDFC Bank RuPay Credit Card on UPI Payment app?
The Card PIN should be setup before linking the Card on any UPI apps. Call on 1860 266 0333 for PIN setup
2. Will I have to set UPI Pin or I can authenticate Credit Card transactions using Card pin?
You will have to setup UPI Pin to authenticate this transaction.
3. Can I change my UPI Pin?
Yes, you can change your UPI pin of your respective RuPay Credit Card account
4. How can I make payment to a retail offline merchant using Tata Neu HDFC Bank RuPay Credit Card on UPI?
Once you have added your Tata Neu HDFC Bank RuPay Credit Card to the UPI app, open UPI app on your mobile, click on ‘Scan’. QR scanner will open on UPI app, scan the QR, enter the amount, select HDFC Bank RuPay credit card from the drop-down menu, confirm the payment by entering UPI Pin. Payment confirmation will be displayed, once the payment is done.
5. How can I make payment to an e-commerce merchant using Tata Neu HDFC Bank RuPay Credit Card on UPI?
Payment can be made for e-commerce merchant either through an Intent request or collect request from the merchant. Select UPI app as payment mode at merchant website /app, login into UPI app, select HDFC Bank Credit Card from the drop-down menu, confirm the payment using UPI Pin. Payment confirmation will be displayed, once the payment is done, you will be routed back to the merchant page.
6. What if I change my mobile number, how can I link my HDFC Bank RuPay Credit Card on UPI app?
If you have changed your mobile number, kindly update the same for your HDFC Bank RuPay Credit Card as well. Once updated, kindly re-register the credit card on UPI app.
7. Can I make payment to any person or other Credit Card using my Tata Neu HDFC Bank RuPay Credit Card on UPI?
No, only payment to merchant (P2M) will be allowed from the linked Credit Card.
8. Can I link my Visa/Mastercard/Diners Credit Card on UPI?
Currently, only RuPay Credit Card can be linked on UPI.
9. What are the number of transactions allowed from linked Credit Card on UPI?
There is no limit for the number of transactions carried out from linked Credit Card on UPI.
10. What are the restricted merchant categories on which customer won’t be able to make payment using HDFC Bank RuPay Credit Card on UPI?
Categories – P2P, P2PM, digital account opening, lending platform, cash withdrawal at merchant, cash withdrawal at ATM, ERUPI, IPO, Foreign Inward Remittances, Mutual Funds and any other categories as restricted by HDFC Bank from time to time.
11. Is there any limit on the amount of transaction that can be carried out from linked Credit card on UPI?
Amount limit per card per day can be upto UPI limit (i.e, 1 lakh per day and 2 lakh for some special MCC codes i.e 5960, 6300 & 6529 (Excludes the restricted categories merchant in previous Question), however, it will be subject to the available credit limit on your credit card.
To note - Amount limit per day per card is Rs.5,000 for first 24 hrs of linking the card in UPI app.
12. Will I be charged for linking or carrying out any transaction from linked Credit Card on UPI?
Customers will not be charged for linking or carrying out any transaction from the linked Credit Card on UPI.
13. Can I make my linked Credit Card as default account to receive funds?
Funds cannot be received on linked credit card on UPI.
14. Do I need to enable card controls on Tata Neu HDFC Bank RuPay Credit Card to use for online or contactless transactions?
Yes, Customer needs to enable HDFC Bank credit card controls (Ecommerce, contactless etc) separately to use Credit card for regular purchases
15. If my Tata Neu HDFC Bank RuPay Credit Card is renewed, do I need to link it again in UPI?
Yes, if your HDFC Bank RuPay Credit card is renewed/replaced, customer needs to re-register in UPI with updated Credit card details
16. Where can i see my Tata Neu HDFC Bank RuPay Credit Card transactions happened through UPI platform?
HDFC Bank Credit card transactions through UPI platform can be viewed in Tata Neu HDFC Bank RuPay Credit Card statements every month
17. Will I earn any reward points for UPI spends using HDFC Bank RuPay Credit Card?
Yes, UPI spends using Credit Card will earn reward points (Excluding categories as per Credit Card product features/Terms & Conditions).
1.5% NeuCoins back capped to Rs 500 per month on Infinity RuPay variant
1% NeuCoins back capped to Rs 500 per month on Plus RuPay variant
Where 1NeuCoin = 1₹ redeemable on Tata Neu & Tata Partner apps/ stores